The total number of relay manager reports queued on the management point has exceeded the standard operational threshold. This condition will increase unless it is resolved. If the queued management point relay manager report count keeps going beyond the threshold, the software metering information in the Configuration Manager site database and the software metering reports will be inaccurate.
The management point relay manager reports can exceed the threshold because:
The SMS Agent Host service (CCMexec) is not running.
The management point relay manager report processing rate is slower than the incoming rate of relay manager reports.
The relay manager processing rate for IDMIF files is slower than the incoming rate of IDMIFs.
The management point has insufficient resources such as CPU, memory, or disk space.
The number of submitted software metering reports exceeds the typical load.
To resolve this issue and lower the number of queued management point relay manager messages:
Verify that the SMS Agent Host service (CCMexec) is running. If it is stopped, start it. If you encounter errors when starting it, make sure logging is enabled for the service, and examine the CCMexec.log file.
Verify that the threshold for this alert is not too low and is beyond the standard operating threshold for this specific site.
Determine whether the increased load is due to an infrequent submission of reports to process, or whether the relay manager load remains relatively constant. Determine if the increased load could be due to an unusually high number of inventory IDMIF files awaiting processing. If the load is constant, update the Configuration Manager infrastructure to achieve zero processing backlogs. If the backlog is an unusual event, the issue may resolve itself if there are sufficient resources to process pending relay manager messages in addition to the standard load.
For more information about server sizing, see Planning and Deploying the Server Infrastructure for Configuration Manager 2007 at the Configuration Manager Product Documentation Web page.
For information about Configuration Manager Backup, see Planning for Backup and Recovery at the Configuration Manager Documentation Library Web page.
For more assistance, see a list of additional support options in the support section of Configuration Manager Web site at Support for Configuration Manager.