ConfigMgr 2007 Perf Threshold: MP HINV Backlog > 10,000 over 3 hours Monitor

  • ID:  SMSv4_Perf_Threshold__MP_HINV_Backlog__10000_over_3_hours_17_Rule.AdvancedAlertCriteriaMonitor
  • Description:   
  • Target:  ConfigMgr Server
  • Enabled:  Yes

Operational States

Name State Description
AlertLevelSuccess Success  
AlertLevelWarning Warning  
AlertLevelError Error  

Overridable Parameters

Parameter Name Default Value Description Override
ErrorThreshold 10000  
WarningThreshold 5000  

Alert Details

Monitor State Message Priority Severity Auto Resolution
  (Warning) ConfigMgr 2007 Perf Threshold: MP HINV Backlog > 10,000 over 3 hours Medium Match Monitor Health Yes

Run As Profiles

Name
Default

Monitor Knowledgebase

Summary

The total number of queued hardware inventory files (.hic or .hid) on the management point has exceeded the standard operational threshold. This condition increases unless it is resolved. If the queued management point hardware inventory file count continues beyond the threshold, hardware inventory is not reflected in the Configuration Manager site database in a timely manner, and collections and reports might not accurately represent the devices on the network.

Causes

The management-point-queued hardware inventory files can exceed the threshold because:

  • The SMS Agent Host service (CCMexec) is not running.

  • The management point file processing rate is slower than the incoming rate of files. Initial inventory files are larger and process more slowly than delta inventory files.

  • The management point has insufficient resources, such as CPU, memory, or disk space.

  • The Configuration Manager site database server might have insufficient resources.

  • The SMS_def.mof file has been modified to collect additional information, and the resulting larger inventory file requires increased processing time. Also, modifying the SMS_def.mof file forces a hardware inventory resynchronization, which results in more hardware inventory files being processed.

  • The SMS_def.mof file has been modified, but the management point cannot connect to the Configuration Manager site database. When the SMS_def.mof classes are added or modified, the management point HINV processor loads those classes from the Configuration Manager site database. Failure to connect results in a backlog.

  • A large number of clients has recently been inventoried.

  • The management point might have lost connectivity to the Configuration Manager site database server.

Resolutions

To resolve this issue and decrease the number of queued management point inventory files:

  • Verify that the SMS Agent Host service (CCMexec) is running. If it is stopped, start it. If you encounter errors when starting it, make sure logging is enabled for the service, and examine the CCMexec.log file.

  • Verify that the threshold for this alert is not too low and is beyond the standard operating threshold for this specific Configuration Manager site.

  • Determine whether the increased load is due to an infrequent influx of new hardware inventory records, or whether the file load remains relatively constant. If the load is constant, update the Configuration Manager infrastructure to achieve zero processing backlogs. If the load is due to a large number of newly inventoried computers, the issue can resolve itself if there are sufficient resources to process pending files in addition to the standard file load.

  • Adjust the frequency of inventory collection to allow for a longer interval for hardware inventory files to be processed.

  • Verify that the management point can connect to the Configuration Manager site database server.

  • Verify that the management point can connect to the Configuration Manager site database.

  • Plan carefully before modifying the SMS_def.mof file. Conduct performance testing to verify that the infrastructure can accommodate the extra load, including hardware inventory resynchronizations. If the infrastructure cannot accommodate the extra load you might have to return the SMS_def.mof file back to the default settings.

External References

For more information about server sizing, see Planning and Deploying the Server Infrastructure for Configuration Manager 2007 at the Configuration Manager Product Documentation Web page.

For more assistance, see a list of additional support options in the support section of Configuration Manager Web site at Support for Configuration Manager.

See Also for System Center Configuration Manager Management Pack


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