ConfigMgr 2007 Perf Threshold: Site Server HINV Backlog > 10,000 over 3 hours Monitor

  • ID:  SMSv4_Perf_Threshold__Site_Server_HINV_Backlog__10000_over_3_hours_18_Rule.AdvancedAlertCriteriaMonitor
  • Description:   
  • Target:  ConfigMgr Server
  • Enabled:  Yes

Operational States

Name State Description
AlertLevelSuccess Success  
AlertLevelWarning Warning  
AlertLevelError Error  

Overridable Parameters

Parameter Name Default Value Description Override
ErrorThreshold 10000  
WarningThreshold 5000  

Alert Details

Monitor State Message Priority Severity Auto Resolution
  (Warning) ConfigMgr 2007 Perf Threshold: Site Server HINV Backlog > 10,000 over 3 hours Medium Match Monitor Health Yes

Run As Profiles

Name
Default

Monitor Knowledgebase

Summary

The total number of queued hardware inventory files (.hic or .hid) on the site server has exceeded the standard operational threshold.

This condition will increase unless it is resolved. If the queued site server hardware inventory file count keeps going beyond the threshold, hardware inventory will not be reflected in the Configuration Manager site database in a timely manner, and collections and reports may not accurately represent the devices on the network.

Causes

The total number of queued hardware inventory files can exceed the threshold because:

  • The SMS Executive service is stopped or not responding on the site server.

  • Inventory Data Loader could be sending inventory details to a new parent site. These changes take priority over normal hardware inventory file processing,which is suspended until they are processed.

  • The site server file processing rate is slower than the incoming rate of hardware inventory files.

  • The site server has insufficient resources such as CPU, memory, or disk space.

  • The site database has no more space.

  • The SMS_def.mof file has been modified to collect additional information and the resulting larger inventory file requires increased processing time. Also, modifying the SMS_def.mof file will force a hardware inventory resynchronization which will result in more hardware inventory files to be processed.

  • The site server may have lost connectivity with the site database server.

Resolutions

To resolve this issue and lower the number of queued hardware inventory files:

  • Verify that the threshold for this alert is not too low and is beyond the standard operating threshold for this specific site.

  • Verify that the SMS Executive service is running on the site server. If it is stopped or not responding, restart the service.

  • Verify that the site database is performing properly.

  • Determine whether the increased load is due to an infrequent influx of new hardware inventory records, or whether the file load remains relatively constant. If the load is constant, update the Configuration Manager infrastructure to achieve zero processing backlogs. If the load is due to a large number of newly inventoried computers, the issue may resolve itself if there are sufficient resources to process pending files in addition to the standard file load.

  • Verify that the site database has sufficient space. If the database is set to autogrow, verify that there is sufficient disk space for the database to expand.

  • Adjust frequency of inventory collection to allow for a longer interval for files to be processed.

  • Plan carefully before modifying the SMS_def.mof file. Conduct performance testing to verify that the infrastructure can accommodate the extra load, including hardware inventory resynchronizations. If the infrastructure cannot accommodate the extra load you may need to return the SMS_def.mof back to the default settings.

  • Verify that the site server has connectivity with the site database server.

External References

For more information about server sizing, see Planning and Deploying the Server Infrastructure for Configuration Manager 2007 at the Configuration Manager Product Documentation Web page.

For information about Configuration Manager Backup, see Planning for Backup and Recovery at the Configuration Manager Documentation Library Web page.

For more assistance, see a list of additional support options in the support section of Configuration Manager Web site at Support for Configuration Manager.

See Also for System Center Configuration Manager Management Pack


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