The total number of queued software inventory (.sic, .sid or .sis) files on the site server has exceeded the standard operational threshold. This condition increases unless it is resolved. If the queued site server software inventory file count continues beyond the threshold, software inventory is not reflected in the Configuration Manager 2007 site database in a timely manner, and collections and reports might not accurately represent the software on the network.
The total number of queued software inventory files can exceed the threshold because:
The SMS_Executive service is stopped or is not responding on the site server.
The software inventory processor could be sending inventory details to a new parent site. These changes take priority over normal software inventory file processing, which is suspended until they are processed.
The site server processing rate is slower than the incoming rate of incoming software inventory files.
The site server has insufficient resources such as CPU, memory, or disk space.
The Configuration Manager 2007 site database has no more space.
Software inventory has been modified to collect additional information and the resulting larger file requires increased processing time.
A large number of clients has recently been inventoried.
The site server has lost connectivity to the Configuration Manager 2007 site database.
To resolve this issue and to decrease the number of queued software inventory files:
Verify that the threshold for this alert is not too low and is beyond the standard operating threshold for this specific Configuration Manager 2007 site.
Verify that the SMS_Executive service is running on the site server. If it is stopped or is not responding, restart the service.
Verify that the Configuration Manager site database server is performing properly.
Determine whether the increased load is due to an infrequent influx of new software inventory records, or whether the file load remains relatively constant. If the load is constant, update the Configuration Manager 2007 infrastructure to achieve zero processing backlogs. If the load is due to a large number of newly inventoried computers, the issue can resolve itself if there are sufficient resources to process pending files in addition to the standard file load.
Verify that the Configuration Manager site database has sufficient space. If the Configuration Manager 2007 site database is set to autogrow, verify that there is sufficient disk space for the database to expand.
Adjust the frequency of inventory collection to allow for a longer interval for files to be processed.
Modify the software inventory client agent inventory collection properties to inventory fewer files.
Verify that the site server can connect to the Configuration Manager 2007 site database server.
See Planning and Deploying the Server Infrastructure for Configuration Manager 2007 at the Configuration Manager Product Documentation Web page.
For more information about inbox folders and how they are used in Configuration Manager, see the “A description of inbox folders and how they are used in Configuration Manager” Web page (http://go.microsoft.com/fwlink/?LinkId=99539).
For more assistance, see a list of additional support options in the support section of the Configuration Manager Web site at Support for Configuration Manager.