ConfigMgr 2007 Perf Threshold: Site Server Inbox offermgr.box\INCOMING Backlog > 10,000 over 3 hours Monitor

  • ID:  SMSv4_Perf_Threshold__Site_Server_Inbox_offermgr.box_INCOMING_Backlog__10000_over_3_hours_19_Rule.AdvancedAlertCriteriaMonitor
  • Description:   
  • Target:  ConfigMgr Server
  • Enabled:  Yes

Operational States

Name State Description
AlertLevelSuccess Success  
AlertLevelWarning Warning  
AlertLevelError Error  

Overridable Parameters

Parameter Name Default Value Description Override
ErrorThreshold 10000  
WarningThreshold 5000  

Alert Details

Monitor State Message Priority Severity Auto Resolution
  (Warning) ConfigMgr 2007 Perf Threshold: Site Server Inbox offermgr.box\INCOMING Backlog > 10,000 over 3 hours Medium Match Monitor Health Yes

Run As Profiles

Name
Default

Monitor Knowledgebase

Summary

The total number of files in the Offer Manager's offermgr.box\INCOMING inbox on the site server has exceeded the standard operational threshold.

This folder temporarily stores offer, advertisement, data (.ofr) that is received from a child or parent Configuration Manager site.

This condition increases unless it is resolved. If the file count continues beyond the threshold, replicated information is not reflected in the Configuration Manager site database in a timely manner, and Configuration Manager advertisements and reports might not accurately represent the state of the child sites.

Causes

The total number of files can exceed the threshold because:

  • The SMS_Executive service is stopped or is not responding on the site server.

  • The Offer Manager has stopped.

  • The Offer Manager could be processing received offers or evaluating collection changes.

  • The site server has insufficient resources. such as CPU, memory, or disk space.

  • The Configuration Manager site database has no more space.

  • A large number of clients has recently been discovered.

  • The site server might have lost connectivity to the Configuration Manager site database server.

Resolutions

To resolve this problem and decrease the number of files:

  • Verify that the threshold for this alert is not too low and is beyond the standard operating threshold for this specific Configuration Manager site.

  • Verify that the SMS_Executive service is running on the site server. If it is stopped or is not responding, restart the service.

  • Run SMS Service Manager and verify that the SMS_OFFER_MANAGER component is running. If it is not running, start it.

  • Verify that the Configuration Manager site database is performing properly.

  • Determine whether the increased load is due to an infrequent influx of new data discovery records (DDR) or whether the DDR load remains relatively constant. If the load is constant, update the Configuration Manager infrastructure to achieve zero processing backlogs. If the load is due to a large number of newly discovered client computers, the problem can resolve itself if there are sufficient resources to process pending DDRs in addition to the standard DDR load.

  • Verify that the Configuration Manager site database has sufficient space. If the database is set to autogrow, verify that there is sufficient disk space for the database to expand.

  • Plan the type and frequency of your discovery methods carefully. Conduct performance testing to verify that the infrastructure can accommodate the discovery load. Adjust the frequency of discovery to allow for a longer interval for DDRs to be processed.

  • Modify the discovery configuration to discover fewer resources.

  • Modify the collection update schedule to have less effect.

  • Verify that the site server can connect to the Configuration Manager site database server.

  • Examine status messages for the Offer Manager for possible problems.

  • Examine the Offermgr.log file in the Configuration Manager Logs folder for errors or additional information.

External References

For more information about server sizing, see Scenarios and Procedures for Configuration Manager 2007: Planning and Deployment the Server Infrastructure at the Configuration Manager 2007 Documentation Library web page.

For more assistance, see a list of additional support options in the support section of the Configuration Manager Web site at Support for Configuration Manager 2007.

See Also for System Center Configuration Manager Management Pack


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