ConfigMgr 2007 Perf Threshold: Site Server Inbox swmproc.box\usage Backlog > 10,000 over 3 hours Monitor

  • ID:  SMSv4_Perf_Threshold__Site_Server_Inbox_swmproc.box_usage_Backlog__10000_over_3_hours_19_Rule.AdvancedAlertCriteriaMonitor
  • Description:   
  • Target:  ConfigMgr Server
  • Enabled:  Yes

Operational States

Name State Description
AlertLevelSuccess Success  
AlertLevelWarning Warning  
AlertLevelError Error  

Overridable Parameters

Parameter Name Default Value Description Override
ErrorThreshold 10000  
WarningThreshold 5000  

Alert Details

Monitor State Message Priority Severity Auto Resolution
  (Warning) ConfigMgr 2007 Perf Threshold: Site Server Inbox swmproc.box\usage Backlog > 10,000 over 3 hours Medium Match Monitor Health Yes

Run As Profiles

Name
Default

Monitor Knowledgebase

Summary

The total number of files in Software Metering Processor's swmproc.box\usage inbox on the site server has exceeded the standard operational threshold.

This folder temporarily stores software metering reports (.muv, .sum and .sur) from Configuration Manager clients in a site and summary reports from their site and child sites.

A site creates a summary report file by first creating an .sur file and then converting it to an .sum file which is replicated to its parent site. Summary reports received from child sites are imported into the site database, replicated to the parent site and then deleted.

This condition will increase unless it is resolved. If the file count keeps going beyond the threshold, replicated information will not be reflected in the Configuration Manager site database in a timely manner, and Configuration Manager status and reports may not accurately represent the state of this and child sites.

Causes

The total number of files can exceed the threshold because:

  • The Software Metering Processor is stopped or not responding on the site server.

  • Software Metering Processor could be processing received usage reports.

  • The site server has insufficient resources such as CPU, memory, or disk space.

  • The Configuration Manager site database has no more space.

  • A large number of clients have recently sent a software metering report.

  • The site server may have lost connectivity with the Configuration Manager site database server.

Resolutions

To resolve this issue and lower the number of files:

  • Verify that the threshold for this alert is not too low and is beyond the standard operating threshold for this specific Configuration Manager 2007 site.

  • Run SMS Service Manager and verify that the SMS_SOFTWARE_METERING_PROCESSOR component is running. If not, start it.

  • Determine whether the increased load is due to an infrequent influx of new software metering reports, or whether the usage load remains relatively constant. If the load is constant, update the Configuration Manager infrastructure to achieve zero processing backlogs. If the load is due to a large number of newly received reports, the issue may resolve itself if there are sufficient resources to process pending messages in addition to the standard report load.

  • Verify that the Configuration Manager site database has sufficient space. If the database is set to autogrow, verify that there is sufficient disk space for the database to expand.

  • Verify that the site server can connect to the Configuration Manager site database server.

  • Examine the status messages for the Software Metering Processor component for possible problems.

  • Examine the Swmproc.log file in the Configuration Manager Logs folder for errors or additional information.

External References

For more information about server sizing, see Planning and Deploying the Server Infrastructure for Configuration Manager 2007 at the Configuration Manager Product Documentation Web page.

For information about Configuration Manager Backup, see Planning for Backup and Recovery at the Configuration Manager Documentation Library Web page.

For more information about inbox folders and how they are used in Configuration Manager, see the “A description of inbox folders and how they are used in Configuration Manager” Web page (http://go.microsoft.com/fwlink/?LinkId=99539).

For more assistance, see a list of additional support options in the support section of Configuration Manager Web site at Support for Configuration Manager.

See Also for System Center Configuration Manager Management Pack


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