This monitor remotely connects from each Collection Management Server to the Root Management Server to verify that the Root Management Server is functioning correctly.
An error indicates that a test failed when connecting to the Root Management Server.
This can happen when:
The Root Management Server is not available (e.g. the server is not reachable via the network)
The Data Access service on the Root Management Server is stopped
The account used to connect to the Root Management Server does not have the right access.
The Root Management Server is available, but the test exceeded the default timeout value of 30 seconds. This can be overridden as necessary.
Ping the Root Management Server to ensure that it is available from the Collection Management Server where this alert was raised from.
If that is successful, check that the Data Access service is actually running on the Root Management Server.
Check that the Action Account being used does have the correct permissions to the Root Management Server.