Failed to connect remotely to Service Control Manager Monitor

  • ID:  Microsoft.SystemCenter.AgentManager.SCMOpenFailed.Monitor
  • Description:  Monitor for failure to remotely connect to Service Control Manager on the target computer from the management server.
  • Target:  Agent Manager
  • Enabled:  Yes

Operational States

Name State Description
Failed Error  
Success Success  

Alert Details

Monitor State Message Priority Severity Auto Resolution
Failed (Error) Failed Agent Push/Repair - Could not connect to Service Control Manager Medium Critical Yes

Run As Profiles

Name
Default

Monitor Knowledgebase

Summary

Remotely Opening the Service Control Manager on the target computer failed.

Causes

This can be caused when:

  • The account that is being used to connect to the remote computer does not have the right permissions and is being denied access.

  • There is a problem with the Service Controller Manager.

  • There is a firewall or IPSec policy between the Management Server and the target computer where you are attempting to install an agent.

  • If there is a firewall or IPSec the ports required to communicate to the Service Controller Manager may be blocked. These ports are 135 and 137 through 139.

Resolutions

Check the account used to install the agent has the right permissions on the remote computer. This account may be the default action account or it may be the account supplied in the discovery wizard.

Ensure there is no firewall or the appropriate firewall and/or IPSec policy exceptions are in place on the target computer. Additionally, check the System Event Log on the target computer to ensure there are no errors from the Service Controller Manager.

For more information on troubleshooting agent installation, see Troubleshooting Issues When You Use the Discovery Wizard to Install an Agent(http://go.microsoft.com/fwlink/?LinkId=181932).

External References
This monitor does not contain any external references.

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